Terms of Service

Tapped is a technology platform designed to help law firms organize and deliver post-matter information, action items, deadlines, and related guidance to clients.

Tapped is not a law firm and does not provide legal advice, legal services, or legal representation.

You may use Tapped only if you are legally capable of agreeing to these Terms and are authorized to access the applicable account or handoff.

Access to Tapped may be invitation-based. Users must provide accurate account information and maintain the confidentiality and security of their login credentials.

You are responsible for activity occurring through your account to the extent permitted by applicable law and must promptly notify Tapped if you suspect unauthorized access.

Law firms using Tapped are responsible for:

• determining whether the Service is appropriate for their practice and individual matters;
• determining which clients and matters should use Tapped;
• ensuring the accuracy and appropriateness of information, instructions, dates, deadlines, and other content provided through Tapped;
• reviewing information provided to clients;
• determining what client information is appropriate and necessary to enter into Tapped;
• maintaining records required by law, professional rules, court requirements, or firm policy;
• obtaining any notices, permissions, authorizations, or consents required for their use of client information; and
• complying with applicable professional, ethical, confidentiality, privacy, and legal obligations.

Tapped does not independently verify the legal accuracy, completeness, or suitability of information supplied or approved by a law firm.

Clients may be invited by their law firm to access information through Tapped.

Information presented in a client’s handoff is provided or approved by the applicable law firm. Questions concerning legal obligations, deadlines, advice, representation, or the substance of a handoff should be directed to the applicable law firm or other qualified legal professional.

A client’s completion of an action, progress indicator, or acknowledgment within Tapped does not independently establish that a legal obligation has been satisfied, an action outside Tapped has been completed, or any legal right has been waived.

Use of Tapped does not create an attorney-client relationship between Tapped and any user.

Law firms using Tapped remain independent professional service providers. Tapped does not supervise or control their legal services, professional judgment, communications, or advice.

Whether an attorney-client relationship exists, continues, or has ended is determined by the applicable law firm and client, not by Tapped.

“User Content” means information, text, instructions, notes, matter information, action items, and other content users provide through the Service.

As between Tapped and the applicable user or organization, the provider of User Content retains its rights in that content.

You grant Tapped a limited right to host, process, transmit, reproduce, and display User Content as reasonably necessary to provide, secure, maintain, and support the Service and comply with applicable law.

You represent that you have the rights, authority, and permissions necessary to provide User Content to Tapped and permit its processing as contemplated by these Terms.

Tapped is not intended to serve as a repository for complete legal files or highly sensitive documents or information.

Users should enter only information reasonably necessary for the intended handoff.

Unless expressly authorized or necessary for an approved use of the Service, users should not enter Social Security numbers, government identification numbers, financial account credentials, medical records, immigration documentation, or similarly sensitive information into Tapped.

Tapped does not currently provide user-facing document-upload functionality.

You may not:

• use the Service for unlawful, fraudulent, abusive, or deceptive purposes;
• access information or accounts you are not authorized to access;
• attempt to bypass authentication, authorization, security, usage, or access controls;
• interfere with or disrupt the Service or its infrastructure;
• introduce malicious code or harmful material;
• probe or test vulnerabilities without authorization;
• scrape, copy, reverse engineer, or systematically extract the Service except as permitted by law or written authorization;
• use another person’s credentials without authorization;
• resell, sublicense, or commercially exploit access to the Service except as expressly authorized; or
• use the Service in a manner that violates applicable law or third-party rights.

Our collection and use of personal information is described in our Privacy Policy.

Where Tapped processes personal information on behalf of a law firm or organizational customer, a Data Processing Addendum or other applicable agreement may govern that processing.

Tapped uses third-party infrastructure and service providers to operate the Service, including providers of database, authentication, hosting, deployment, transactional email, and related technical services.

Use of certain optional functionality, such as Google authentication, may also involve third-party services selected by the user.

By using the Service, you agree that Tapped may send transactional or service-related communications reasonably necessary to operate your account or provide the Service, including invitations, authentication communications, handoff notifications, security notices, and support communications.

These communications are operational and are not necessarily marketing communications.

Tapped and its licensors retain all rights, title, and interest in and to the Service, including its software, interfaces, design, branding, technology, and related intellectual property.

Except for the limited right to use the Service in accordance with these Terms, no rights in Tapped’s intellectual property are transferred to users.

If you voluntarily provide ideas, suggestions, or feedback regarding Tapped, you grant Tapped the right to use that feedback to develop, improve, and operate its products and services without restriction or compensation to you.

Providing feedback does not transfer ownership of law-firm or client information to Tapped.

We may maintain, update, improve, modify, or discontinue features of the Service from time to time.

We do not guarantee that the Service will always be available without interruption, delay, or error.

Where reasonably practicable, we will seek to avoid materially reducing paid functionality during an active billing period without appropriate notice or justification.

Some or all of Tapped may be offered as an early-access, pilot, beta, or evaluation service.

Early-access functionality may change as we test and improve the Service.

If a separate Pilot Agreement applies to your use of Tapped, that agreement will govern to the extent it conflicts with these Terms concerning the pilot.

Access to Tapped may include complimentary usage, usage limitations, paid subscriptions, or other pricing arrangements.

Where a paid subscription is offered, applicable pricing and billing terms will be presented at the time of purchase or provided in a separate agreement.

Tapped Firm Subscription.

The Tapped Firm Subscription is $79 per month, billed automatically every month until canceled. A firm administrator may cancel at any time through the hosted billing portal. Cancellation takes effect at the end of the current paid billing period, and the firm retains full sending access through that date.

After the subscription ends, the firm cannot send new handoffs unless it renews. Existing clients, handoffs, and historical workspace information remain readable. Payment methods, invoices, and subscription management are handled through the hosted billing portal.

Unless otherwise stated, recurring subscriptions continue until canceled.

Fees are nonrefundable except where otherwise stated or required by applicable law.

Tapped may change pricing or plan structures prospectively. Changes affecting an existing paid subscription will be communicated as required by applicable law or agreement.

Tapped may suspend or terminate access where reasonably necessary because of:

• a security threat;
• unauthorized or unlawful use;
• material violation of these Terms;
• nonpayment of applicable fees;
• abuse of the Service; or
• a legal or regulatory requirement.

Users may stop using the Service at any time. Paid subscriptions may be canceled according to the applicable subscription terms.

Provisions that by their nature should survive termination will remain effective after termination.

The Service may depend upon or interact with third-party services.

Tapped is not responsible for independent third-party services, and use of those services may be governed by separate terms and privacy policies.

To the maximum extent permitted by applicable law, Tapped and the Service are provided “as is” and “as available.”

Tapped disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and any other warranties to the maximum extent permitted by law.

Tapped does not warrant that the Service will be uninterrupted, error-free, completely secure, or suitable for any particular legal matter or professional purpose.

Tapped does not warrant the legal accuracy, completeness, or suitability of User Content created, supplied, or approved by a law firm.

To the maximum extent permitted by applicable law, Tapped and Perfect Work Labs LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, data, or goodwill arising from or relating to the Service.

To the maximum extent permitted by applicable law, Tapped’s aggregate liability arising from or relating to the Service will not exceed the amount paid or payable by the applicable customer to Tapped during the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not permit certain limitations of liability, so some of these limitations may not apply.

To the extent permitted by applicable law, a law firm or other organizational customer will indemnify and hold harmless Perfect Work Labs LLC and its officers, employees, contractors, and agents from third-party claims arising from:

• User Content provided by or on behalf of the organization;
• professional services or legal advice provided by the organization;
• the organization’s material violation of applicable law, professional obligations, or third-party rights; or
• unauthorized or prohibited use of the Service by the organization.

This Section is not intended to require an individual client user to indemnify Tapped merely because the client accesses or uses a handoff provided by the client’s law firm.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles.

Subject to applicable law and any separate written agreement, disputes arising from these Terms or the Service will be subject to the jurisdiction of the state and federal courts located in Connecticut.

We may update these Terms from time to time as the Service, our business, or applicable requirements change.

When we make changes, we will update the “Last Updated” date and provide additional notice where required by applicable law.

Continued use of the Service after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

These Terms, together with any applicable Pilot Agreement, Data Processing Addendum, Privacy Policy, or other written agreement between Tapped and an organizational customer, constitute the applicable agreement concerning use of the Service.

If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision of these Terms is not a waiver of that provision.

You may not assign your rights under these Terms without Tapped’s consent, except as permitted by applicable law. Tapped may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction.

Questions about these Terms may be directed to: